Shipping policy
Shipping Policy
Thank you for shopping with Loomena. We carefully prepare and ship every order to make sure your Turkish towels, peshtemals, robes, and other products arrive safely.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day. During holidays, promotions, or periods of high order volume, processing may take slightly longer.
Shipping Within Canada
We ship orders from Whitby, Ontario, Canada.
Delivery times depend on the destination and shipping service selected at checkout. Most Canadian orders typically arrive within approximately 2–7 business days after shipment.
Shipping rates and available delivery options are calculated and displayed at checkout before you complete your purchase.
Order Tracking
When your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Delivery Delays
Estimated delivery dates are provided as a guide and are not guaranteed. Delays may occasionally occur because of weather, carrier disruptions, holidays, high shipping volumes, or other circumstances outside Loomena's control.
If your package appears significantly delayed, please contact us and we will do our best to help.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Additional shipping charges may apply if an order is returned to us because of an incorrect or incomplete address.
Lost or Damaged Packages
If your order arrives damaged, please contact us as soon as possible and include your order number and photographs of the package and damaged items.
If tracking shows that your package has been delivered but you cannot locate it, please first check around your property, with household members, neighbours, building management, or the shipping carrier.
If you still cannot locate the package, contact us so we can assist you.
International Shipping
International shipping availability, rates, estimated delivery times, duties, taxes, and import fees may vary by destination and will be displayed at checkout when available.
Customers are responsible for any customs duties, import taxes, or fees charged by their destination country unless otherwise stated at checkout.
Contact Us
If you have any questions about your order or shipping, please contact:
Loomena
83 Regatta Cres
Whitby, ON L1N 9W5
Canada
Email: mimoza.loomena@gmail.com
Phone: 289-927-5954